Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with iamnotabrand.gifts
These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated.
All prices are in £ sterling, exclusive of VAT. I Am Not A Brand is not currently registered for VAT. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
Deposits placed for any order are non-refundable.
Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices are not currently subject to UK Sales Tax (VAT), however, additional delivery charges will usually apply. Please telephone and we will do our best to assist.
You may pay by any major credit card or debit card or PayPal.
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanging for any other reason other than a product fault. If a customer has a genuine quality concern about a product received, then get in touch on 0333 050 7147. If a product arrives to you damaged, then we ask for a photo of the damaged goods sent to firstname.lastname@example.org. We’ll then gladly send a replacement at no extra cost to you.
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by I Am Not A Brand to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.
Product images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.
Accepting orders and security
When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
All order details are confirmed by you when your order is placed, including the billing address, shipping address, garment, print file and print position. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 24 hours of placing your order to make any changes, after this period no changes can be made. I Am Not A Brand cannot replace or refund any orders that are incorrect if they have been printed according to the details you confirmed when the order was placed.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.
An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 1pm GMT, and all orders paid for after this time will be processed the next working day.
All prices exclude delivery and we ship worldwide.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. A premium Saturday AM (9:00 AM to noon) delivery is available, at an additional charge of £5 per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.
A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order however does guarantee that you will receive the item the day after it has been dispatched.
Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
Due to the bespoke nature of most of the products we sell, all cancellations must be made within 24 hours of your order being placed. After this time, your order will have entered production.
For any products that are not printed to order, we offer a 14 day cancellations policy. You must notify us before, or within 14 days after delivery that you would like to cancel your order. Your product must be complete, unused and in ‘as new’ condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.
If your product, print, embroidery or any other embellishments are defective in any way, please refer to our Faulty Goods policy.
I Am Not A Brands cancellations policy does not affect your Statutory Rights.
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.
If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. These promises do not apply to faults caused by accident, neglect or misuse.
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions cover I Am Not A Brand. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
I Am Not A Brand is a trading name, 14 Ash Grove, Wrea Green Preston PR4 2NY.
We do not guarantee that this web site will be compatible with all customers computers.
You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent.
Further Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.